Rainbet Casino Privacy Policy

At Rainbet Casino, accessible via casino-rainbet.uk, we prioritise the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. By accessing or using Rainbet Casino, you consent to the practices described herein. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

Rainbet Ltd, registered in the United Kingdom, acts as the data controller responsible for your personal data. Our registered office address is 10 Downing Street, London, SW1A 2AA, United Kingdom. For any questions or concerns regarding data protection, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process the following categories of personal information to provide and improve our services:

  • Full name, date of birth, and gender
  • Contact details including email address, telephone number, and residential address
  • Account credentials and profile information
  • Payment and transaction details (deposits, withdrawals, payment methods)
  • IP address, device identifiers, and browser information
  • Usage data such as login times, game activity, and session duration
  • Verification documents for age and identity confirmation (e.g., passport, driver’s licence)
  • Information shared during customer support interactions
  • Data from third-party sources for fraud prevention and responsible gambling checks
  • Optional sensitive data you may provide voluntarily (e.g., health-related information for self-exclusion)

3. Purpose and Legal Basis for Processing

Rainbet processes your personal data for the following purposes, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005:

  • To create, manage, and maintain your user account and provide our gaming services
  • To verify your identity and confirm you meet the UK legal gambling age (18+)
  • To process financial transactions securely and efficiently
  • To comply with legal and regulatory obligations including anti-money laundering (AML), fraud prevention, and responsible gambling requirements
  • To communicate important information about your account, service updates, and policy changes
  • To administer promotions, bonuses, competitions, and marketing communications with your consent
  • To personalise your experience and improve our website and services through analytics
  • To detect and prevent fraudulent or illegal activities

The legal grounds for processing include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests balanced against your rights.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. Typically, this means keeping data for up to five years after account closure or inactivity, to comply with regulatory requirements or resolve disputes. Certain data may be retained longer if required for ongoing investigations or legal proceedings.

5. Marketing Communications

With your explicit consent, we may send you marketing materials about Rainbet offers, promotions, and trusted partner services. You can withdraw your consent or update your preferences at any time via your account settings or by following unsubscribe instructions included in our communications.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience, including:

  • Essential cookies necessary for website functionality and security
  • Preference cookies to remember your settings
  • Analytical cookies to monitor site performance and usage patterns
  • Advertising cookies to deliver relevant promotions

You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect website functionality.

7. Sharing and Transfers of Data

Your personal data may be shared with:

  • Service providers such as payment processors, software vendors, and hosting providers
  • Regulatory bodies including the UK Gambling Commission and law enforcement agencies when legally required
  • Fraud prevention and identity verification agencies
  • Companies within the Rainbet corporate group for operational purposes
  • Third parties authorised by you

Where data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

8. Data Security

Rainbet employs robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits.

9. Your Rights

Under UK data protection law, you have the following rights concerning your personal data:

  • The right to be informed about how your data is processed
  • The right to access your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to erasure (“right to be forgotten”) in certain circumstances
  • The right to restrict or object to processing under specific conditions
  • The right to data portability
  • The right to withdraw consent at any time without affecting prior processing
  • The right not to be subject to automated decision-making with legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Complaints

If you have concerns about our handling of your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

12. Responsible Gambling

We are committed to promoting responsible gambling and supporting customers who may experience gambling-related harm. For assistance and advice, please visit BeGambleAware.org, a trusted UK resource for safe gambling.

Last updated: June 2024